Dymin guarantees that our diagnosis and repairs we perform will be accurate and appropriate. We stand behind our work. This is our promise, and it has no end date.

However, as time goes on, it becomes difficult to tell whether the symptoms being experienced are being created by the same original cause, or whether it’s a new problem that coincidentally occurred right after the first issue. For example, if you have your muffler repaired, and 20 days later the car will no longer start, would you say the car repair person fixed your muffler incorrectly or broke your starter?

We tried to come to a balance between our promise to “Do It Right” and the fact that multiple, unrelated things can break one right after another. So within 7 days, should anything go wrong with your computer, we treat it as if it happened at the “same time” and there’s no additional diagnostics fee. And of course, if it ever turns out to be something we did wrong, we own it and take care of you.

So the formal policy is:

If you have a problem with a device we serviced within 7 days after you have picked it up from a Dymin repair facility, we will provide in-store diagnosis of that problem at no charge. If we determine the cause of the problem was due to any fault of ours, we will correct the problem at our expense. If the problem is determined to have been caused by factors other than our error, we will provide you with a quote for repair.

Under no conditions will Dymin be liable for problems that are caused by use of components, accessories, or software not provided by or installed by our technicians. This includes viruses, software drivers, and 3rd-party software.