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Return Policy

Updated 2022-12-01

Return Policy

Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched, or missing contents or packaging may be denied a return. 

The original receipt or packing slip is required for all returns. A valid photo ID may also be required.

Unopened or Defective Items

  • Within 14 days: Exchange or 100% refund
  • Within 30 days: Exchange only


Opened Items

  • Within 14 days: Exchange or 85% refund
  • Within 30 days: 85% store credit only



Non-Returnable Items

  • Bargain Bin items
  • Sale, Clearance, or Open-Box items
  • Special Order items
  • Labor or installation services
  • Consumables that have been opened or used
  • Physically damaged or abused items
  • Items that are missing accessories
  • Software of any kind

How to Return an Item

Return it to a store

Return any in-store or online purchase to a Dymin store. Find our location.

Ship it back to us

Contact us to get a return authorization (RMA number) and instructions for packaging your return.

About Return Shipping

If you choose to ship your return back to us, please check our Shipping & Store Pickup page for details about return shipping.